The werewolves started off as protectors of all things supernatural. The decline into the feral state happened when a dangerous and unstable Tremere vampire attacked a werewolf by mistake. The crazied, feral werewolves stand apart from their more stable cousins, who call themselves Lycans. The Lycans brought ancient knowledge with them, including how to repair werewolf gear.
If you've contracted lycanthropy and are currently a werewolf, you may interact with the werewolves in the grey robes, otherwise...beware.